TERMS AND CONDITIONS
If you have broken down and need assistance, call the Innovation Automotive Roadside Assistance service on 0330 041 3678
These terms and conditions are valid for the vehicle that was purchased by you from Innovation Automotive Ltd and has met the requirements of the Innovation Automotive Roadside Assistance programme. This booklet sets out the terms of Innovation Automotive Roadside Assistance. Cover is provided by Automobile Association Developments Limited (trading as AA Breakdown Services).
Note: We provide Innovation Automotive Roadside Assistance on a complimentary basis. We also provide Innovation Automotive Roadside Assistance at Our absolute discretion; subject to that discretion We will use all reasonable endeavours to provide you with assistance.
“Assistance Period”
means, in the case of a new Innovation Automotive vehicle sold by an Innovation Automotive Authorised Retailer in the UK 3 years from the vehicle’s date of first registration.
“Authorised Driver”
any person driving a Relevant Vehicle with the lawful authority to do so, including but not limited to the registered owner.
“Authorised Retailer”
means a retailer approved by Innovation Automotive Limited
“Breakdown”
means an event which:
“Home”
the Authorised Driver’s permanent residential address in the UK.
“Relevant Vehicle”
means a vehicle entitled to seek Innovation Automotive Roadside Assistance.
“We”, “Our”,
means Innovation Automotive Limited (and as the context permits, the AA).
“You”, “Your”
means the Authorised Driver or, as the context requires, the registered keeper of the Relevant Vehicle, who is requiring assistance
Innovation Automotive Roadside Assistance is provided on a complimentary basis. It is designed to meet the needs of the Relevant Vehicle, regardless of who is driving, requiring assistance in the event of a breakdown; whether at or away from home, in the UK; and recovery to a local repairer or recovery to a single destination of choice; or, if a prompt local repair cannot be arranged, car hire or hotel accommodation or public transport costs to continue the driver’s journey.
1. This service includes Roadside Assistance, Roadside Assistance from Home, National Recovery and Onward Travel and will be provided at Our absolute discretion. Innovation Automotive Roadside Assistance is available to the Authorised Driver of a Relevant Vehicle during its Assistance Period, 7 days a week, 365 days a year, when it is immobilised as a result of a Breakdown in the UK.
2. This service is designed to provide emergency Breakdown and recovery facilities. It does not remove the need to keep the Relevant Vehicle properly maintained and serviced.
3. In the event of a Breakdown, the Authorised Driver should always contact Innovation Automotive Roadside Assistance direct, using the contact details above.
4. Innovation Automotive Roadside Assistance is only applicable to motor vehicles with the following specification: 4.1. Maximum vehicle length 7m (23ft)
4.2. Maximum Vehicle Width 2.55m (8ft 3in).
4.3. Maximum weight limit of 3500Kg (3.5 tonnes) gross vehicle weight (“GVW”).
If caravans or trailers are being towed at the time of the Breakdown, We will try to recover these along with the Relevant Vehicle (if appropriate, by towing them) providing the GVW of the caravan or trailer along with the Relevant Vehicle, does not exceed 3.5 tonnes.
We will try to recover caravans or trailers up to 7m (23ft) in length along with the Relevant Vehicle (if appropriate, by towing them) provided that this can be done safely under tow and the GVW of the caravan or trailer along with the Relevant Vehicle, does not exceed 3.5 tonnes.
A caravan or trailer is not entitled to receive assistance for any fault or defect relating to the caravan or trailer itself.
5. If we are not able to validate Your eligibility for Innovation Automotive Roadside Assistance, You may be asked to complete and sign a "Promise to Pay" form in relation to the repayment of the cost of any service provided if eligibility cannot subsequently be validated or if authorisation is not subsequently given.
6. Services may be refused if the Authorised Driver is not present at the time of the Breakdown and is unable to be present at the time assistance arrives.
7. Innovation Automotive Roadside Assistance is not available where: 7.1. the Relevant Vehicle was, immediately before the Breakdown dangerous, overladen or unroadworthy;
7.2. the giving of service would breach the law; or
7.3. there has been an unreasonable delay in reporting the Breakdown.
8. What is not covered: 8.1. Routine maintenance and running repairs, such as fixing faulty radios, cd players, interior light bulbs, heated rear windows;
8.2. The cost of spare parts, fuel, oil, keys, or other materials required to repair the Relevant Vehicle;
8.3. The cost of garage labour not provided at the scene of the Breakdown required to repair the Relevant Vehicle;
8.4. Any costs or charges connected with the drainage or removal of fuel, lubricants or other fluids due to the introduction of an inappropriate fluid;
8.5. Having the Relevant Vehicle stored or guarded in the absence of the Authorised Driver;
8.6. Providing service to the Relevant Vehicle when it is on private property, for example garage premises, service may be refused unless the Authorised Driver can establish to Our satisfaction that permission has been given by the relevant owner or occupier;
8.7. Any personal transportation costs except those included in Onward Travel;
8.8. Service where the reason for breakdown is running out of charge and the Relevant Vehicle has had more than two requests per year for service for this reason
8.9. Service in the event of an accident.
9. will provide assistance for the number of people up to the legal seating capacity of the Relevant Vehicle up to a maximum of seven people (including the driver) provided that such people were travelling in the Relevant Vehicle at the time of the Breakdown.
10. Service may be refused if it is in relation to the same or a similar fault or cause of Breakdown that has been attended within the preceding 28 days. It is the Authorised Driver’s responsibility to make sure that any emergency repairs carried out are, followed as soon as possible by a permanent repair. If there is cause to believe that Innovation Automotive Roadside Assistance is being over-used in relation to a fault or cause of Breakdown for which service has been provided on previous occasions, future service may not be available until a permanent repair is carried out.
11. Nothing in this provision shall affect any rights the Authorised Driver may have in relation to any negligence or breach of any other legal duty on the part of Innovation Automotive, its sub-contractors, agents or any other person providing service under Innovation Automotive Roadside Assistance.
12. Service may be refused if the driver/person seeking assistance : 12.1. is behaving or has behaved in a threatening or abusive manner to Our employees, patrols or agents, or to any third-party contractor;
12.2. has falsely represented that they are entitled to services which they are not entitled to; or
12.3. has assisted another person in accessing Our services to which they are not entitled; or
12.4. owes us or Our sub-contractors or agents’ money with respect to any services, spare parts or other matters provided by us or by a third party on Our instruction.
13. Innovation Automotive Roadside Assistance does not transport or arrange the transport of any animal. If We agree to transport an animal, then any such transport will be at Our discretion and the Authorised Driver’s own risk. It is the Authorised Driver’s responsibility to secure any animal being transported or to make alternative arrangements for its transportation.
14. If a locksmith, body-glass or tyre specialist is, in Our opinion, needed, We will try to arrange their help on behalf of the Authorised Driver, but we will not pay for it. If the use of a locksmith or other specialist would, in Our opinion, mobilise the vehicle, We will not provide any further service for the Breakdown in question.
15. If specialist equipment (not normally carried by Our patrols) is in Our view, required to provide assistance - for example (but not restricted to) when a Relevant Vehicle has left the highway, is in a ditch, is standing on soft ground, sand or shingle or is stuck in water or snow, or which has been immobilised by the removal of its wheels, We will aim to arrange recovery but at the Authorised Driver’s cost. Once the Relevant Vehicle has been recovered to a suitable location, normal service will be provided in keeping with Innovation Automotive Roadside Assistance.
16. We won’t provide service if the reason for the Breakdown is due to participation in any racing, rallying, trials or time-trials, auto test or other motor sports event (“Motor Sports Event”). However, for the avoidance of doubt, We do not consider the following activities to be Motor Sports Events, and thus will try to provide service to a participating Relevant Vehicle if properly requested: 16.1. “Concours d’elegance” events
16.2. Track test days for road-legal vehicles;
16.3. Rallies held exclusively on open public highways where participants are required to comply with all operative speed limits.
17. Service from the AA patrols is subject to availability and may be supplemented by their appointed garages or agents.
18. AA patrols are trained and equipped to carry out emergency roadside repairs and are not in a position, and should not be expected, to comment on the general safety or roadworthiness of a vehicle after a Breakdown or emergency repair. In addition, completion of an emergency repair cannot be taken to signify, or in any way guarantee, the general roadworthiness of the vehicle concerned.
19. Where service has been refused as a result of the Relevant Vehicle being deemed dangerous, over laden or unroadworthy, Innovation Automotive Roadside Assistance will try to arrange alternative assistance on behalf of the Authorised Driver but will not pay for this service.
20. The Authorised Driver will be required to pay for any consumables (for example, spare parts, oil, fuel etc) provided as part of the service provided under Innovation Automotive Roadside Assistance.
21. It is the Authorised Driver’s responsibility to ensure that any temporary repairs carried out under Innovation Automotive Roadside Assistance are followed as soon as is possible by a permanent repair. Please refer to the terms of the vehicle warranty with respect to the carrying out of repairs.
22. While Innovation Automotive Roadside Assistance seeks to provide assistance at all times, even where it has been authorised, resources are finite and this may not always be possible. We shall not be liable for service failures where We are faced with circumstances outside Our reasonable control. Events which might constitute circumstances outside Our reasonable control include (but are not limited to) Acts of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, acts of government or authority (including the refusal or revocation of any licence or consent), fire, subsidence, explosion, flood, snow, fog or other bad weather conditions, vehicle, equipment or systems failures, shortages of fuel or other necessary supplies, failure of telecommunications lines or systems, default of suppliers or sub-contractors, theft, malicious damage, strike, lock out or industrial action of any kind.
23. Innovation Automotive shall not, nor shall Innovation Automotive’s sub-contractors or service providers (or their sub-contractors) who provide service under Innovation Automotive Roadside Assistance in any event, and to the extent permitted by law, have any responsibility for 23.1. any increased costs or expenses,
23.2. any loss of profit, business, contracts, revenue or anticipated savings
23.3. any special, indirect or consequential losses incurred as a result of or in connection with any service, whether resulting from tort (including negligence or breach of statutory duty), breach of agreement or otherwise.
For the avoidance of doubt, nothing in this clause or these terms and conditions shall exclude or restrict Our liability for negligence resulting in death or personal injury. Failure to enforce or non-reliance upon any of these terms and conditions on a particular occasion or occasions will not prevent us from subsequently relying on or enforcing them.
24. These terms and conditions of service may be varied on Our giving of reasonable notice where We reasonably consider it necessary to do so in order for the services supplied to comply with any changes in the law or regulations applicable thereto.
25. The headings used in these terms and conditions are for convenience only and shall not affect the interpretation of its contents.
26. None of the terms and conditions, or benefits, of, or under, this agreement with us are enforceable by any third parties except that paragraph 16 may be enforced by Our sub-contractor or service providers. For the avoidance of doubt, and without limitation to the generality of the foregoing, any rights under The Contract (Rights of Third Parties) Act 1999, or any replacement thereof, are hereby excluded. Nothing in these terms and conditions shall create a contractual relationship between the Authorised Driver and Innovation Automotive’s chosen service provider or its agents or sub-contractors.
27. These terms and conditions are governed by, and shall be interpreted in accordance with, the laws of England and Wales.
28. Nothing in these Terms and Conditions shall affect the statutory rights of the Authorised Driver as a consumer.
What is included
What is not included
What is included
What is not included
What is included
Note:
After the Relevant Vehicle has been recovered, any subsequent repairs will be at the Authorised Driver’s cost. It is also the Authorised Driver’s responsibility to arrange and pay for the Relevant Vehicle’s collection, should that be necessary.
What is not included
Onward Travel is available at Our absolute discretion if the Relevant Vehicle is stranded on the highway following a Breakdown and a local repair cannot be arranged in a reasonable time. This must be requested within 48 hours of the Breakdown.
In the event of an accident, Onward Travel will not be available. In regard to all matters referred to in this clause, the Authorised Driver must give us, on request any relevant information We reasonably request.
Onward Travel may be provided at Our absolute discretion and in the event that We authorise the provision of Onward Travel, We may, at Our absolute discretion, select one of the following options to be provided:
What is included
In the event that, at Our absolute discretion, this is authorised, we shall supply a mid-range saloon or hatchback type car for up to 2 days. Where the Relevant Vehicle is a commercial vehicle, We will use commercially reasonable efforts to supply a light commercial vehicle (LCV), for up 2 days.
We are unable to guarantee that the replacement vehicle will be a commercial vehicle, an EV, or a like for like replacement. Hire cars supplied from third party suppliers are subject to availability and to the supplier’s terms and conditions (which may from time to time change) which the Authorised Driver will be required to enter into with the supplier and which, among other things, will require or include:
• Production of a full driving licence valid at the time of issue of the hire vehicle (some suppliers may require additional identification or information). Restrictions on acceptability of driving licence endorsements or the absence thereof.
• Limitations on the availability and/or engine capacity of the replacement vehicle
• A cash or credit card (with sufficient credit) deposit e.g. for fuel.
• Drivers to be aged at least 18 years or over and to have held a full driving licence for at least 12 months. For drivers under the age of 21 provision of a replacement vehicle may be subject to the use of their own insurance, where available, for the duration of the hire period. Any costs incurred in this event will not be covered.
What is not included
Note:
Replacement vehicles cannot be supplied with a tow bar, and therefore the Authorised Driver’s caravan or trailer will, if eligible, be recovered under Recovery with the immobilised Relevant Vehicle.
What is included
What is not included
What is included
In the event that, in our absolute discretion, this is authorised We will reimburse reasonable public transport costs, up to the prevailing current limit as advised by us at the time (up to a maximum limit of £300 in total) incurred by the Authorised Driver of the Relevant Vehicle and up to a maximum of 6 passengers, travelling to a single UK mainland destination.
Agency Accounts
Innovation Automotive Roadside Assistance
Fanum House,
Basing View,
Basingstoke,
Hampshire,
RG21 4EA
Use of your personal data
This short form privacy notice provides a summary of how your personal data is used by the AA Group. The data controllers of our Roadside policies and products are the Automobile Association Insurance Services Limited (which sells you the policy), and Automobile Association Developments Limited (which provides the services to you).
For full details please visit our privacy notice at https://www.theaa.com/privacy-notice-breakdown-services. The privacy notice sets out full details about how we use your information and include the contact details of the Data Protection Officer.
We may update those privacy notices from time to time.
Personal data we hold, use and the reasons for processing
We collect and use your personal data to provide you with Roadside assistance, to develop new products and services and to review and improve current products and services, to comply with legal and regulatory obligations and requirements, helping us improve products or services, improve the operating of our businesses, to share information with business partners in order to provide our products and services or operating our business, and to enable other group companies to perform any of the above purposes. These uses are generally needed to provide the services to you and for our legitimate interest.
Disclosures and Transfers
We share your information within the AA Group companies, and our suppliers and business partners, as well as government organisations where required for the reasons described above.
There might be instances where the AA rely on third parties, such as service providers that are based outside the UK or the EEA, to support our businesses and the Roadside assistance products. Where there is access to data from international locations we have appropriate contractual safeguards in place.
Your rights
Below is a list of the rights that all individuals have under UK data protection laws. They don’t apply in all circumstances so your request may not always be granted. If you wish to use any of them, we’ll explain at that time if they apply or not, and if we will comply or not with your request, including the reasons why.
You have the right to be informed about the processing of your personal information; to have your personal information corrected; to object to processing; to request restriction of processing; to have your personal information erased; to request access to your personal information and how we process it; to move, copy or transfer your personal information; and rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.
For full details on how we use your information, please see the full privacy notice for the AA using the link above.
AA company details
Automobile Association Developments Limited (trading as AA Breakdown Services) is an insurer of Breakdown assistance services cover that is exempt from authorisation under the Financial Services and Markets Act 2000. Registered office: Fanum House, Basing View, Basingstoke, Hampshire, RG21 4EA. Registered in England and Wales number 01878835.
SMS text messaging is available for use by deaf, hard of hearing or speech impaired customers in a breakdown situation by sending an SMS to 07860 027 999.
Information is available in large print, audio and braille on request. Please call +44 800 262 050 for details.
Text Phone users can contact us using Relay UK by prefixing any of our numbers with 18001.
UK Breakdown assistance: 0330 041 3678
Innovation Automotive Roadside Assistance Customer Care
The Automobile Association
Park Square, Bird Hall Lane
Cheadle Heath, Stockport
SK3 0XF
Phone 0344 701 6201
Email customer.solutions@theaa.com
For queries not related to Innovation Automotive Roadside Assistance, please contact:
Innovation Automotive Customer Care
101/102 Cirencester Business Park
Love Lane
Cirencester
Gloucestershire
GL7 1XD
Phone 0333 006 4637
Email enquiries@innovationautomotive.co.uk
