Aftersales Support Package

All DFSK EC35 vans are supported by comprehensive after sales package designed to give you total peace of mind.
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Your peace of mind assured

Hassle-free electric motoring comes in different forms. Reliability, warranty protection and customer service are all important factors.

Warranty

IA vehicles come with a traction battery warranty.

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Servicing

Provided by a national network of IA Distribution centres and Halfords Autocentres.

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Roadside Assistance

We've got you covered with the AA.

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FAQs

Answers to some of the most frequently asked questions about car batteries and range:

What is the lifetime of an electric vehicle battery?

Electric vehicle batteries are intricate, built up from numerous cells in a module, and numerous modules to a pack.  We offer an 8 year / 100,000-mile warranty on the HV battery, offering you peace of mind that your DFSK will be able to get the job done! Ensuring that the battery is charged correctly, and stored correctly (in times of no use), will support the lifespan and longevity of the HV battery.

Do electric vehicle batteries need special care?

The slower the charge that goes into a battery, the more stable the charging process. It is often said that rapid charging degrades a battery.  Whilst that can be true over time, it is recommended that batteries should be charged every so often, using a slower AC charger (from a 7kW wall box charger, or a domestic 3-pin 3kW charge lead).  By utilising slower charging speeds, it allows the battery to complete a “balance charge”, whereby all cells within the modules inside the battery, charge to the same level.  Constant DC rapid charging can allow cells to show an inbalance, which can then cause range and charging issues long term.

Therefore, it is recommended to AC charge your vehicle, at least once in every ten charge cycles / or once a month; depending on usage.

How accurate is the stated range?

The stated range is from the government’s standardised WLTP regulations, which are figure obtained in laboratory test conditions which intended for comparison purposes between vehicles tested to the same process.  However real-world results, can be affected by numerous factors such as weather, temperature, electrical load, driving conditions, road conditions, cargo weight and more.  You can find out more about how WLTP is calculated here.

Will traffic and long waiting periods affect the stated range?

Your electric vehicle uses very little energy when stationary or in traffic. However, if you continue running systems such as air conditioning when in traffic, you will use up some of your vehicle’s charge, as it requires the electricity from the HV battery to power these. You can easily see what range you have remaining on the dashboard range indicator.